5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of ongoing quality management procedures.
Security guard companies are unlike any vendor a property supervisor usually hires. If you employ a painter, you are able to see whether or not they are doing their jobs by taking a look at the walls. But when you employ a security guard business, how often can you see whether the protector company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it’s crucial to employ a method of verification and quality management to make sure that issues connected with the deficiency of doing these jobs don’t start to happen.
In this article we will talk five (5) simple actions to enhancing your security guard service and attaining everything you imagine as your ideal keyholding.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they can start working as security guards. If your condition is one of those states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and ask yourself does it look decent.
It is also the security guard company performing background and drug screenings on all your guards until they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb method to display whether the protector is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first dialogue will tell you a lot on what to expect from this shield and it provides you an opportunity to request a different shield if you think it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We call the orientation to the delegated land”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your property?
• Just how long is each officer educated?
• Just how long can the security company double bank?
• How thoroughly are your article requests explained?
Determine the response to each of the questions and make sure they fit with what you believe is adequate. You should even think about sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes on preparing a shield to operate at your property.
Guard supervision is one of the main factors of very good security guard support. When security companies deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel their work is not important and they start to find themselves as less of a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how can your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most effective are:
1.
Officer Tour Tracking Systems
2.
Officer Check-Ins
If your guards must make rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are in your property. These monitoring systems allow the security guard business to track the log and time the action of these guards while they are making rounds to several areas in your property. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the security guard company provides a method of making sure each guard is secure and alert. By having guards check-in frequently with the security guard business, at least each 30 minutes, guards believe their security is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security while you are not there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure they know their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be confident the consultant is not actually a security guard business. If that’s the case, your audit is sure to develop issues with your existing security guard business.